Delivery and Returns

Shipping & Delivery
Once your order is received and paid for it will be handmade and dispatched with 7-10 days, sooner if possible. Your order will be sent first class Royal Mail. Shipping to the UK is free, outside of the UK your shipping will be calculated at checkout. We will email you when your order is on its way to you.

Approx shipping times:
UK - 2 to 4 working days
Europe - 5 to 7 working days
Rest of World - 7 to 10 working days

* Please contact us if you are hoping to make a sizeable order outside of the UK, we can then calculate the shipping cost for you.
* Please let us know as soon as possible if you have not received your items within the expected time frame.
* The customer is responsible for providing any information required by customs to ensure the goods are cleared and for all customs and duties to be paid. This is not the responsibility of ActiveK9 Designs.
* If your country is not available at checkout please contact us.

Missing or Damaged Goods
It is rare that items will arrive missing or damaged, but if they do please let us know within 24 hours so that we can rectify the situation.

Returning Items

We are more than happy to fully refund any returns made within 28 days of receipt of goods. All items must be returned in the manner that you received them, unworn and in the packaging supplied. No refunds can be given for whistles. Please contact us if you would like to return your items and we can supply a returns address. All returns postage must be covered by yourself.

Your refund will returned to you by the same means that you paid for the items by. Please be aware that your bank or card can take up to 10 workings days to show the refund.

We can not accept any items back that have been worn or used. If we feel your items are unsaleable then we will need to charge a £5.00 processing charge to return the items back to you.

Appropriate Use
When purchasing an item from activeK9 Designs you agree to take proper care when using the items you have purchased and to only use them as intended. You agree to check the items when they have arrived to be sure they are safe for use and to notify us should you have any concerns. activeK9 Designs cannot be held responsible for any product damaged by improper use.