Delivery and Returns

If your order includes any braided items, they will be braided to your order and then mailed to you. The order book usually runs at 10-14 days to be made and is then sent first class Royal Mail. All prices include postage to the UK. We will email you when your order is made and on its way to you. You should receive your items within 2 working days of dispatch. Please let us know as soon as possible if you have not received your items.

Missing or Damaged Goods
It is rare that items will arrive missing or damaged, but if they do please let us know within 24 hours so that we can rectify the situation.

Returning Items

We are more than happy to fully refund any returns made within 28 days of receipt of goods. All items must be returned in the manner that you received them, unworn and in the packaging supplied. No refunds can be given for whistles. Please contact us if you would like to return your items and we can supply a returns address. All returns postage must be covered by yourself.

Your refund will returned to you by the same means that you paid for the items by. Please be aware that your bank or card can take up to 10 workings days to show the refund.

We can not accept any items back that have been worn or used. If we feel your items are unsaleable then we will need to charge a £5.00 processing charge to return the items back to you.

Appropriate Use
When purchasing an item from activeK9 Designs you agree to take proper care when using the items you have purchased and to only use them as intended. You agree to check the items when they have arrived to be sure they are safe for use and to notify us should you have any concerns. activeK9 Designs cannot be held responsible for any product damaged by improper use.