Once your order is received and paid for it will be dispatched with 10-14 days, sooner if possible. It will be sent first class Royal Mail. All prices include postage to the UK. We will email you when your order is on its way to you. You should receive your items within 2 working days of dispatch, but it can take up to 4 days during peak times for Royal Mail. Please let us know as soon as possible if you have not received your items.
Missing or Damaged Goods
It is rare that items will arrive missing or damaged, but if they do please let us know within 24 hours so that we can rectify the situation.
We are more than happy to fully refund any returns made within 28 days of receipt of goods. All items must be returned in the manner that you received them, unworn and in the packaging supplied. No refunds can be given for whistles. Please contact us if you would like to return your items and we can supply a returns address. All returns postage must be covered by yourself.
Your refund will returned to you by the same means that you paid for the items by. Please be aware that your bank or card can take up to 10 workings days to show the refund.
When purchasing an item from activeK9 Designs you agree to take proper care when using the items you have purchased and to only use them as intended. You agree to check the items when they have arrived to be sure they are safe for use and to notify us should you have any concerns. activeK9 Designs cannot be held responsible for any product damaged by improper use.
We do our absolute best to ensure that our website is informative and accurate however sometimes we make mistakes. We reserve the right to correct any errors as soon as they are found and where we are permitted by UK/EU law we disclaim all warranties, express or implied terms, advice and descriptions, as to the accuracy fo the information on this website.
Please verify any information provided on our website before any purchases are made from us by you as we will not be liable for any loss, damage or injury which results from the use of the website or the information it contains.
Placement, Acceptance and Payment
You can use this website (www.activeK9designs.co.uk) to request an order with us (activeK9 Designs) and naturally you are able to change the contents of your cart at any time before you checkout and make payment for the goods. Sometimes, customers may wish to change something in their order so if you want or need to change your order after this time, please contact us as soon as possible to avoid disappointment. Unfortunately orders cannot be changed once the items have started to be made.
Being a largely non face to face retail business, we reserve the right to decline or cancel any order placed with us or for any reason at our absolute discretion either before or after payment has been made by you, the customer.
By purchasing from us you agree that the information you supply to us is accurate and supplied truthfully to the best of your knowledge. Please understand that we cannot be held liable for delivery errors if you have supplied us with incorrect information.
All product images, information and advice is advertised for guidance purposes only so please keep in mind that all items are hand made and vary item to item. No one item braided can be exactly the same.We accept most credit and debit cards in existence. All orders must be paid for before we dispatch your goods to you. activeK9 Designs does not store any credit or debit card numbers or other payment details, instead our third party payment services (PayPal and Shopify) handle this for us.
Should any international orders be shipped they will be shipped using Royal Mail. You, the customer, are responsible for any VAT/tax payable, duty, handling/processing fees, customs clearance charges and any other non mentioned fees required by the country of importation.
As clever as we are, there is no way for us to predict the destination country's actions, customs rules, regulations and laws, so please research this before your purchase from us and be prepared to meet these said costs. We cannot be held liable for any costs, mistakes (if yours) or return fees.